After hundreds of conversations with appraisers in the process of creating Value Connect’s appraisal report software, we heard the same industry “pet peeves” over and over again.

Appraisers have told us that they've had to hire additional staff just to hunt down information that should have been part of the original order. It's not uncommon for an appraiser or their staff to spend 20% of their time hunting down missing information.

Common types of missing or incorrect information include no (or incorrect) contact information to gain entry to the property, and orders that don't include a copy of the agreement of purchase and sale in the case of a purchase.

If you’re a loan officer or mortgage broker sending your appraiser accurate and comprehensive details is essential to receiving timely service.

If you’ re an appraiser, consider refusing orders that are missing the details you need to do your job. The more often you accept incomplete orders, the more you are training originators that their behaviour is acceptable, making it difficult to change their habits in the future.

The best way to get the change in behaviour that you're looking for is to show your clients the benefits. When you get a complete order, consider contacting them to tell them how this helps getting faster turn-around, which usually translates into greater customer satisfaction and repeat business.

Value Connect report-building software was created with key features that help to speed up the report turnaround time – from built-in validation tools to integrated agreements and attachments during the report ordering process.

Learn more about how our software can help you get a comprehensive appraisal report in less time.